Resident Benefit Package
The Resident Benefit Package is included in all Lease Agreements.
The monthly cost for the Resident Benefit Package varies for each home and will be specifically advertised with each home. Sign up, it’s a great deal for tenants and relieves a fair amount of worry and cost.
- Most Trusted Company - Our family owned business has been serving residents and owners since 2010. We have some of the industry’s best reviews.
- Open 365 days a year – We are the only company open 24/7/365, here everyday of the week to best serve you.
- We answer 100% of our telephone calls, 24/7 and have no voicemail. You will always be helped.
- We Give Back - We love giving back! This past year we focused our attention to minority owned businesses where we donated money, time, gifts and more.
- Certified Climate Neutral - We are the first property management company in the country to be certified Climate Neutral.
Resident Package Benefits
- Guaranteed Response Time – As a PropM tenant, you will always get a live voice when you call, or come in the office, we are open and staffed 365 days a year..
- Free Online Payments - Save time and money. No buying postage stamps, envelopes or money orders, no checks lost in the mail. Easy set up, no bank transfers, eChecks are free, no service charge when using eCheck.
- Secure Resident Portal - You have your own password protected portal, with double authentication for your security. You are able to view payment history, print receipts, make repair requests 24/7, view documents and more.
- Free Utility Set Up - Save time as our concierge service will assist you in setting up your utilities as well as any other services you may need, telephone, cable, and more. Inquire here: https://myfreeconnection.com/
- Fair and Clear Lease Agreements - Our leases are prepared by a leading law firm to ensure accuracy and fairness, our lease is designed to be transparent and clear.
- Credit Reporting – Build your credit by paying rent on time! Great way to improve your credit score and lower your interest rates.
- Property Inspections - We inspect your property during your lease to ensure there are no outstanding repair issues. We will check your home for leaks, drips and any mechanical items which may fail.
- Renters Insurance – We auto sign you up for Rental Liability Insurance in the amount of $100,000 Personal Liability and $50,000 property damage. Yes, when you sign up for the Resident Benefit Package, we sign you up for your insurance, no additional charges, time or effort on your part.
- 24 Hour Repair Hotline - You will always talk to a live person who can provide help and guidance.
- No Lease Change Fee’s – When adding a roommate, pet, etc, there will be no charge for Tenants on the Resident Benefit Package.
- One Free Late Fee – During your tenancy, we will waive one late fee for you.
- Quality Repairs - Our preferred vendors are prescreened to ensure they are professional, knowledgeable, friendly, clean and leave your home in good shape after they leave.
- Survey to Ensure Quality - We will send you a survey after each maintenance request for you to give us your honest thoughts on how the team performed.
- Preferred Resident Credit - Residents signed up for the Resident Benefit Package will receive a one time $50 credit on any tenant caused damage, including at move out.
- Free Light Bulbs - When you move out, we will replace the light bulbs for free. This is an expense many tenants are frustrated with as it is more costly than you think to have someone change out lightbulbs.
- Filter Change – When you move out, we will replace your filter(s) for free. Including, Fridge and HVAC filter. You are responsible to change them during your lease.
- Security Deposit Protection - If for whatever reason your property is foreclosed on, we will guarantee the protection of your security deposit.
- Home Buyer Assistance – We will help set up tenants with experienced Realtors and Resources to help guide in your home purchase.