Property Management Blog

Benefits of Online Portals for Owners and Tenants in Portland, OR

Benefits of Online Portals for Owners and Tenants in Portland, OR

The success of the landlord-tenant relationship hinges on communication.

As one of the thousands of Portland landlords, you know how important it is to keep your tenants happy. Your ability to communicate important information to your tenants is essential for your success as a landlord. Happy tenants stay in rentals and lower your vacancy rate, helping you maintain a steady rental income.

One of the best ways to improve communication is with a tenant portal. Today, we'll tell you some of the benefits that both landlords and tenants will see when you implement a portal. Managing a property can feel overwhelming at times, but keep reading and you'll see how an online portal can help.

More Efficient Rent Collection/Payments

The biggest perk of an online portal for tenants is simplifying rent collection. Every landlord has had to chase down tenants for rent payments and it's not fun. If it happens frequently or your tenant becomes frustrated with your rent collection methods, it can quickly lead to tension.

An online portal makes rent collection easy. Your tenant will have one place to go to pay rent online. They can even set it up so that rent automatically comes out of their account at the beginning of each month.

They won't have to worry about remembering rent and you won't have to worry about reminding them to pay rent. It's a win-win situation.

Maintenance Requests Made Easy

Another way to ensure tenant satisfaction is to respond to maintenance requests promptly. By showing that you're willing to make small repairs to your property, your tenants will see that you'll go above and beyond for them.

A tenant portal allows tenants to quickly put in maintenance requests. This allows you to see what's going on with each of your rental properties in a single online location. It'll help you stay organized and maintain your properties for the long haul.

Access to Documents

You can even keep all of your rental documents on the tenant portal. Tenants may want to have access to their rental agreement, as well as other paperwork, like inspection forms and tax information.

If there are ever any questions or concerns about your rental agreement, both parties can refer to the documents and settle disputes professionally and promptly.

Streamline Communication

Tenant relations are built on solid communication. Both parties need to be able to get through to one another if you're going to form a strong partnership.

A tenant portal makes it extremely easy to post and respond to messages so that you're always on the same page with your tenants.

Implement Your Tenant Portal with Management Services

Now that you know why a tenant portal can help you with managing a property and building good tenant relations, it's time to tell you how to implement one. By hiring property management services, you'll have access to a top-of-the-line tenant portal.

That being said, hiring a property manager means that you don't necessarily have to deal with tenants at all. PropM Inc. offers comprehensive property management services that include everything from tenant screening to maintenance. Contact us today to learn more about how we can help you.